Our commitment
Cancel Stello in two clicks. No phone call.
You should not have to fight a retention department, wait for a callback, or hunt for a cancellation link buried in a settings submenu. Here is exactly how cancellation works at Stello, in writing, so we can be held to it.
What happens when you cancel
- 1
Open your dashboard and click “Manage billing.”
It is a button on your main dashboard, not buried three submenus deep. You do not need to email anyone or open a support ticket.
- 2
Click “Cancel subscription” in the Stripe customer portal.
Stello uses Stripe's self-serve billing portal. The cancel button is labeled “Cancel subscription” and confirms with a single additional click. You are done in under 30 seconds.
What you get
- Cancellation takes effect immediately. Your next bill will not run.
- Your final bill is prorated through today.
- Your account stays accessible on the Free plan so you can come back later without re-onboarding.
What you will not get
- A retention phone call or “special department.”
- A 12-month contract or 90-day cancellation notice.
- A phantom charge on a future month after you cancelled.
- A collections notice for cancelling on time.
Why this page exists
Most small-business software hides cancellation behind phone trees, waiting periods, and “account preservation” specialists whose job is to keep you paying. Stello does not. This page is a written commitment, not marketing copy. If any of it ever stops being true, we will rewrite or take down this page the same day.
We can keep that commitment because Stello is built on Stripe self-serve checkout and self-serve cancellation. There is no retention team to opt out of because there is no retention team at all. The cancel button in your dashboard goes directly to the same Stripe customer portal you would use for any other Stripe-billed product.